Dutch IT Channel – VPN connections may fail after installing Windows update

Users report that they cannot connect to a VPN after installing the April 2024 Security Update (KB5036893) or the April 2024 Non-Security Preview Update on their Windows devices.

Affected devices:

The issue affects devices running the following Windows versions:

• Windows 11, version 23H2
• Windows 11, version 22H2
• Windows 11, version 21H2
• Windows 10, version 22H2
• Windows 10, version 21H2
• Windows Server 2022
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2008

What to do:

Microsoft is aware of the issue and is working on a fix. In the meantime, there are two possible solutions:

1. Uninstall the update:

• Open Institutions > Windows Update > Update history > Uninstall updates.
• Find and select the update KB5036893 or the April 2024 non-security preview update.
• click on To delete.

2. Use a different VPN client:

Some users report that they can work around the problem by using a different VPN client.

More information:

Microsoft recommends waiting to install the updates until Microsoft has released a fix.