Anyone need a Kia Niro? Eline (24) accidentally buys two cars | Wommelgem

Anyone need a Kia Niro? Eline (24) accidentally buys two cars | Wommelgem
Anyone need a Kia Niro? Eline (24) accidentally buys two cars | Wommelgem

Wommelgem/Aartselaar/AntwerpEline Loyaerts (24) from Wommelgem wanted to buy a car last month, but threatens to be stuck with two copies due to an unfortunate misunderstanding. Because as a starting entrepreneur she only has a budget for one car, she now hopes to be able to sell the other one at the purchase price. “I am desperate. I really can’t afford a second car now.”

At the beginning of August, Eline – recently graduated as a psychologist – decides to buy a new car. During a visit to the Van Gansen garage in Antwerp, she and her father Steven (51) have their eye on a black Kia Niro. Steven asks his bank, KBC, for the price for a lease, after which a lease quote will be drawn up. But before they go into that, father and daughter want to get some more inspiration and they drive to another garage, Vermant in Aartselaar. In the end they decide to order a light gray Kia Niro there.

Wrong order form

Normally no problem at all, you might say. When KBC sends an order form to Eline a little later, she unsuspectingly signs it. But she soon finds out that it is a wrong order form, namely a voucher for the first car, the black Kia Niro. Within two hours after the bank has sent the wrong order form, Eline notifies garage Van Gansen. But there they can no longer undo the order, it says. Result: Eline has ordered two cars, while she can only afford one.

Electronic signature

“Yes, we signed the wrong order form,” admits Steven. “But you know how that goes. I received the order form from my contact person at KBC and was urged to have it signed as soon as possible – ‘while the interest is still favorable’. So I forward the receipt to Eline and tell them to sign it in the KBC app within ten minutes. She checks the price at the bottom of the receipt – it’s perfect – and then puts her electronic signature. If we had had a little more time, we would of course have printed the order form first and looked at it more properly.”

two hours

Steven and Eline don’t blame the garage. “Obviously the fault is not with them. But maybe they could be a little more flexible. Especially since the argument was used during the sale that the hybrid cars are flying out the door with the decreasing tax advantage. I also think that we noticed and passed on the error very quickly. The day of purchase, the garage notified us of the order at 11:54 AM and we reported the error at 1:55 PM. The fact that it took another two hours was because the seller was not available.”

32,000 euros

But father and daughter try to think constructively. That is why they are now launching a call and they hope that someone will take over one of the two cars at the purchase price. That cost is a good 32,000 euros, excluding VAT. “Or if someone wants to buy another car from Van Gansen, in exchange for the cancellation of ours, that’s also a possibility,” says Eline. “We are a bit distraught. I myself have only just started as a psychologist and there are a lot of costs for me. I really can’t afford a second car at the moment.”

Anyone who can help Steven and Eline can contact tel. 0495 53 12 10.

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The article is in Dutch

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