Hhe videoconferencing platform has set a new standard for ensuring the privacy of European users. In addition to the introduction of a diagnostic data viewer for telemetry data, important security measures have been implemented.
Zoom has updated its privacy policy and tightened security standards by partnering with the IT cooperative of Dutch educational and research institutions.
According to the company, key privacy and security measures have been implemented to comply with EU privacy standards (DPIA 2022).
In particular, the amount of personal data processed exclusively in the EU has increased significantly. As a result, Zoom’s commercial and educational customers can now benefit from this improvement.
The introduction of a new portal in 2023 will allow administrators to request access to personal data using a self-service tool. By the end of 2024, end users will also be able to submit a request for access to data themselves. This makes the tool more intuitive and transparent.
“By providing an overview of data retention periods, Zoom promotes transparency by giving users a better understanding of how their data is managed and protected.
At the same time, Zoom now requires all processors and their own processors to comply with contractual obligations under the Data Processing Agreement (DPA), including Standard Contractual Clauses (SCCs), for onward and international transfers.
Other updates include greater transparency around diagnostics and improved European support (all information from support calls during business hours is handled by local staff within the EEA).
The company also said it will launch a diagnostic data viewer for telemetry data in the first half of 2024.
Direct data access solutions and privacy tools will be developed in the second half of 2024.
Tags: Zoom strengthens privacy protections users
