Alderman Nabilla Ait Daoud (N-VA) confirms plan for outsourcing urban information line (Antwerp)

Alderman Nabilla Ait Daoud (N-VA) confirms plan for outsourcing urban information line (Antwerp)
Alderman Nabilla Ait Daoud (N-VA) confirms plan for outsourcing urban information line (Antwerp)

Ships Nabilla Ait Daoud. — © Joris Herregods

Antwerp

Antwerp Alderman of Loketten Nabilla Ait Daoud (N-VA) intends to outsource the urban contact center including the urban information line. “The residents of Antwerp will then receive a better service and greater urban accessibility at a lower cost,” says Ait Daoud.

Sacha Van Wiele

Today at 17:17

READ ALSO. Unions reject privatization of urban info line

The ships confirmed last week that an investigation was underway into improving this service. She said at the time that it had not yet been decided whether the urban contact center would be fully or partially outsourced or kept as it is today.

On questions from municipal councilors Niel Staes (Green) and Mie Branders (PVDA), aldermen Ait Daoud gave more clarity about this in the council committee on Wednesday evening. She wants to outsource the urban contact center. It bases its view on the experience gained with the use of a private call center in the spring.

“The city of Antwerp was not always optimally accessible,” said the aldermen. “We also received complaints about this. I have therefore asked the consultancy firm KPMG to see whether we should outsource part or all of the urban contact center. Only in 63 to 67% of the cases did Antwerp residents get on the line when they called the information line. With the use of the private call center N-Allo, that rose to 90%. We paid N-Allo 225,560 euros. The inhabitants of Antwerp therefore receive a better service and greater urban accessibility at a lower cost. Providing simple information to Antwerp residents can perfectly be outsourced to a specialized company. Large organizations, both public and private, are already doing that.”

No layoffs

The ships emphasize that this will not lead to layoffs. The people who now work for the urban contact center will be offered a new job within the city. The final decision has yet to be made by the Board of Aldermen. That would normally happen this Friday. Not only opposition parties Groen and PVDA oppose this operation. The trade unions ACV Public Services and ACOD have already expressed their strong objections.

The article is in Dutch

Belgium

Tags: Alderman Nabilla Ait Daoud NVA confirms plan outsourcing urban information line Antwerp

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