Overloaded lines for repeat shots: GGD call center open longer

Overloaded lines for repeat shots: GGD call center open longer
Overloaded lines for repeat shots: GGD call center open longer

The telephone lines were overloaded, especially on Monday and Tuesday mornings (the first two days of the new repeat injection campaign), the umbrella organization GGD GHOR Nederland reports.

“It was so busy at the time that we couldn’t even allow people into the queue,” said a spokesperson. “Otherwise they would have to wait hours. We also often see that people who do end up in a queue press the redial button to call again. That means they really don’t get their turn sooner and the queue only gets bigger.”

That is why the opening hours of the call center have been extended. Next weekend the telephone lines will remain open for an hour longer: from eight in the morning until nine in the evening. “We hope this will encourage people to also call on weekends,” the spokesperson said. “Because we mainly saw that they waited until after the weekend. Perhaps the idea is that we are not open on weekends, but that is certainly not the case.”

Another factor is that it is now the turn of an older target group, people born in 1945 and earlier. “It is usually less easy for them to make an appointment online, something we do recommend,” says the GGD. “You can do that via planjeprik.nl. Apart from that, we recommend that you do not call on Mondays and Tuesdays, and preferably not in the morning.”

Nursing home residents and care employees are currently also eligible for a repeat injection. Ultimately, thirteen million people can get one.

Although the telephone lines are overloaded, the locations themselves are not yet overly busy, according to the GGD. “It is quiet these first days. So people don’t have to worry. There is still more than enough room to get the shot and there are enough vaccines.”

Previous research showed that relatively many people still have doubts about taking the repeat shot. At the beginning of September, 41 percent of the respondents indicated in the Kieskompas that they were not sure whether they would be vaccinated again; 32 percent indicated that they would ‘definitely not’ or ‘probably not’ take the repeat shot, while 8.9 percent did not know yet.

Especially the younger groups (under 50s) still have doubts. RIVM research this summer showed that people no longer take repeat shots because they ‘don’t want to keep busy with vaccinations’. They also think that the vaccines already received offer sufficient protection. ‘Confidence in one’s own immune system’ is also regularly increased.

People who do go for a repeat shot do so mainly because they want to protect themselves and others against the virus and because they want to contribute to fighting the pandemic.

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